Tom Norris , MLO-70181

Branch Manager / Loan Officer

P. 253.874.5420

34004 16th Avenue South Ste 100
Federal Way, WA 98003
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Tom joined Mortgage Master Service Corporation dba 1st Security Financial in 2008 as the branch manager, bringing with him a Masters Degree from Western Washington University in Education, and seven years as an experienced loan officer.

Tom is well versed in FHA, VA, USDA, and Conventional loans. He specializes in credit repair and is very successful at assisting his clients in getting the highest possible credit score. Tom is consistently a top producer in both his branch, as well as company-wide, and his clients are 100% return and referral based.

While away from work, Tom enjoys spending time with his wife and three kids; a thirteen year old and twin eleven year olds. He loves to travel and has coached boys’ basketball at Thomas Jefferson High School for twenty years.

People Are Talking.

5 Stars

Jebadiah L.

Tom explained everything along the way and helped calm our frustrations.
2016-02-08T11:07:29+00:00
Tom explained everything along the way and helped calm our frustrations.

Kailey H.

From the first steps, Tom and Thai were incredibly helpful. They took care of everything in a timely manner, were very professional and maintained constant contact throughout the entire process. I never had to wonder what was going on, because they made sure to call or email nearly every day. I felt like I was a priority, and that they were looking out for me. As a first time home buyer doing this on her own, that gave me a lot of confidence.
2016-11-10T12:42:40+00:00
From the first steps, Tom and Thai were incredibly helpful. They took care of everything in a timely manner, were very professional and maintained constant contact throughout the entire process. I never had to wonder what was going on, because they made sure to call or email nearly every day. I felt like I was a priority, and that they were looking out for me. As a first time home buyer doing this on her own, that gave me a lot of confidence.

Kaleb H.

Tom was great! My wife and I knew nothing about buying our first home but Tom helped us the whole way through. I highly recommend him.
2016-04-11T08:55:43+00:00
Tom was great! My wife and I knew nothing about buying our first home but Tom helped us the whole way through. I highly recommend him.

James W.

Tom and Thai were very professional and very easy to understand just what we had to get for them in regarding documents.
2016-05-02T08:59:27+00:00
Tom and Thai were very professional and very easy to understand just what we had to get for them in regarding documents.

Debra W.

The whole loan process was so easy. You always let us know what step was next so we never had to ask what was going on. We pretty much could call you any time and you always answered our questions promptly and with a great attitude. We'd highly recommend! You've got the loan process down to a science!
2016-05-02T09:01:42+00:00
The whole loan process was so easy. You always let us know what step was next so we never had to ask what was going on. We pretty much could call you any time and you always answered our questions promptly and with a great attitude. We'd highly recommend! You've got the loan process down to a science!

David O.

For myself being a new home buyer Tom was very helpful. Tom kept me informed throughout the entire process.
2016-02-29T10:13:06+00:00
For myself being a new home buyer Tom was very helpful. Tom kept me informed throughout the entire process.

William K.

You guys did a great Job!! Thanks so much to Tom and Thai and, of course you CEO, who took a personal interest in my loan application to make sure we could make this happen. After 30 years I finally got my wife the house of her dreams. I can't thank you enough.
2016-04-18T08:08:26+00:00
You guys did a great Job!! Thanks so much to Tom and Thai and, of course you CEO, who took a personal interest in my loan application to make sure we could make this happen. After 30 years I finally got my wife the house of her dreams. I can't thank you enough.

Sean L.

Fast, easy, simple. I never had to drive anywhere, all electronic minus the signing of my final documents! Exactly how i want it. Fast and without headaches or inconveniences.
2016-08-31T12:39:17+00:00
Fast, easy, simple. I never had to drive anywhere, all electronic minus the signing of my final documents! Exactly how i want it. Fast and without headaches or inconveniences.

Jason A.

My loan wasn't the easiest. However the team worked hard and eventually saw it through. Everyone worked with me every step of the way and at the end of it we're all pretty happy it's done.
2016-11-10T12:47:34+00:00
My loan wasn't the easiest. However the team worked hard and eventually saw it through. Everyone worked with me every step of the way and at the end of it we're all pretty happy it's done.

Albert A. -DexKnows

Tom Norris and Thai Le, were both extremely helpful and patient. Helping us through out the loan application process.
2014-10-14T15:09:36+00:00
Tom Norris and Thai Le, were both extremely helpful and patient. Helping us through out the loan application process.

Carol W.

Tom Norris and Thai Le did a great job! Very pleased with their service. They were very patient and kind in answering questions and guiding through the process of the refinance. We recommend them highly.
2014-11-04T16:40:28+00:00
Tom Norris and Thai Le did a great job! Very pleased with their service. They were very patient and kind in answering questions and guiding through the process of the refinance. We recommend them highly.

Morgan G.

I will forever be grateful for Tom and all of the staff at Mortgage Master for helping us through the crazy process of buying our first home. He guided us through everything, I don't know what we would have done without him!!!
2016-08-08T09:39:10+00:00
I will forever be grateful for Tom and all of the staff at Mortgage Master for helping us through the crazy process of buying our first home. He guided us through everything, I don't know what we would have done without him!!!

David & Tina H.

Tom & Thai (and others) worked hard to get our loan approved and we felt like they were with us every step of the way. They communicated well and kept us informed. Great Job!
2015-04-13T13:28:03+00:00
Tom & Thai (and others) worked hard to get our loan approved and we felt like they were with us every step of the way. They communicated well and kept us informed. Great Job!

Leah L.

I have only had the best experience with the Mortgage Masters group. We have refinanced with them before and just recently bought a home. With both experiences we have had nothing but A + customer service and the best of the best working with us making sure that we understand every step and have every question answered. Tom Norris and Thai Le are beyond exceptional with their knowledge base and customer service. Both would answer questions after business hours and always make sure that we felt good and understood every step of this very time consuming and stressful experience making it a very comfortable experience. I will refer anybody who is seeking these services to Mortgage Masters.
2017-02-21T12:49:20+00:00
I have only had the best experience with the Mortgage Masters group. We have refinanced with them before and just recently bought a home. With both experiences we have had nothing but A + customer service and the best of the best working with us making sure that we understand every step and have every question answered. Tom Norris and Thai Le are beyond exceptional with their knowledge base and customer service. Both would answer questions after business hours and always make sure that we felt good and understood every step of this very time consuming and stressful experience making it a very comfortable experience. I will refer anybody who is seeking these services to Mortgage Masters.

Seaward H.

Thai and Tom were helpful, informative, and responsive. I was able to get a same day response nearly every time I had a question and they were especially attentive to time sensitive issues. I am so glad we decided to go with Mortgage Master for our home loan. As a first time home buyer I was nervous when choosing a loan package, Tom helped me feel more confident about my decisions and answered all of my questions. I couldn't be happier with my rate or my new home!
2016-04-04T08:48:00+00:00
Thai and Tom were helpful, informative, and responsive. I was able to get a same day response nearly every time I had a question and they were especially attentive to time sensitive issues. I am so glad we decided to go with Mortgage Master for our home loan. As a first time home buyer I was nervous when choosing a loan package, Tom helped me feel more confident about my decisions and answered all of my questions. I couldn't be happier with my rate or my new home!

Jan H.

As a first time buyer, dealing with the roller coaster ride of purchasing a home was, at times, very daunting. However, going through the actual loan process was the only part I felt went smoothly! Any time I had a question or concern, I always felt free to call Tom (or his associate, Thai), regardless of how trivial it seemed. Tom and Thai were very understanding and empathetic to my needs, which, in turn, always made them feel accessible and approachable. I also appreciated Tom's video tools and email updates throughout the process.
2015-12-03T10:15:30+00:00
As a first time buyer, dealing with the roller coaster ride of purchasing a home was, at times, very daunting. However, going through the actual loan process was the only part I felt went smoothly! Any time I had a question or concern, I always felt free to call Tom (or his associate, Thai), regardless of how trivial it seemed. Tom and Thai were very understanding and empathetic to my needs, which, in turn, always made them feel accessible and approachable. I also appreciated Tom's video tools and email updates throughout the process.

Richard F.

Tom and his staff consistently keep me updated on the steps of the process and answer any questions I might have.
2016-09-26T08:57:11+00:00
Tom and his staff consistently keep me updated on the steps of the process and answer any questions I might have.

Carina T.

I had a great experience as a first time home buyer. Tom and Thai were always helpful and responsive with any questions I had. We managed to close early.
2016-12-27T10:56:18+00:00
I had a great experience as a first time home buyer. Tom and Thai were always helpful and responsive with any questions I had. We managed to close early.

Yvonne H.

Tom and Thai were both very easy to work with and quick to return all our emails and phone calls. We felt like they were there to help us every step of the way.
2017-03-06T10:59:37+00:00
Tom and Thai were both very easy to work with and quick to return all our emails and phone calls. We felt like they were there to help us every step of the way.