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Frequently Asked Questions

What documentation will you need from me?
Can you match the low interest rates I've seen from other companies?
What are your interest rates?
What does it mean to "buy down the interest rate" or to "pay points"?
What if I have less than perfect credit?
How long will the process take, and when will my loan close?
How much will my closing costs be?
Do you have zero closing costs options?
How do I know if this is a good time for me to refinance?

Q. What documentation will you need from me?
A. On most loans, the borrower will need to provide the following:

  • Driver's license
  • Social security number
  • Pay stubs showing one full months earnings
  • Bank statements, two most recent months
  • W- 2's for the last two years. If self employed, tax returns for the last two years
  • Asset account statements (401K, IRA, retirement), most recent available

Q. Can you match the low interest rates I've seen from other companies?
A. Yes. Though it's important to remember that when you see rates posted by mortgage lenders they are the absolute best rates possible, many people do not qualify for those rates. A loan officer is available to talk with you about your individual situation and recommend the programs that are well-suited to your needs.

Q. What are your interest rates?
A. Providing you with an accurate rate is one of our highest priorities. Simply listing the lowest interest rates available could create misunderstanding since many people don't qualify for the lowest rates. Instead, you are welcome to call or use the online application to get your free, no-obligation quote listing the best rates and programs for your unique needs. You'll have an answer within 24 hours on business days.

The interest rate that you qualify for can be affected by your down payment, credit history, loan amount, and more. As a correspondent lender, we have access to hundreds of banks nationwide and make it simple for you to get a low interest home loan.

Q. What does it mean to "buy down the interest rate" or to "pay points"?
A. Basically it means to pay a fee in order to have the interest rate lowered. The longer you plan to have the loan the more likely it will save you money. These days many people don't keep their mortgage long enough (because they refinance or move) to benefit from paying points. Your loan officer can help you determine whether this can save you money.

Q. What if I have less than perfect credit?
A. There are many programs available just for you! Many people are happily surprised to hear they qualify for a loan even when they didn't think it would be possible. You'll also get suggestions on how to improve your credit situation so that when you are ready to move or refinance you can qualify for an even lower interest rate.

Q. How long will the process take, and when will my loan close?
A. Typically, you can expect your loan to close 30-60 days from the time of loan application. Purchases are our highest priority as they often have short deadlines written into the Purchase and Sales agreement.

Q. How much will my closing costs be?
A. The type of loan program you choose can affect your closing costs - you may choose a zero closing cost option or decide to roll your closing costs into the loan amount. You will receive a good faith estimate that will detail every cost in the transaction.

Q. Do you have zero closing costs options?
A. Yes, several. Your loan officer will help you find a program that fits your needs.

Q. How do I know if this is a good time for me to refinance?
A. There are a lot of myths about refinancing, such as "I just refinanced a year ago, it would be too soon to do it again". Or, "It wouldn't be worth it to refinance unless I can come down by at least at least one percentage point." Neither of these is necessarily true. The only way to determine whether or not it's a good time to refinance is by talking with a loan officer. Your current rate, payment, and other loan factors will be carefully reviewed to see if it would be a beneficial time for you. We will let you know if refinancing wouldn't be in your best interest.

For more information and answers contact us today.

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Mortgage Master Service Corporation
24909 104th Ave SE, Suite 100
Kent, WA 98030
Phone: 253-859-5300   Toll Free: 800-583-7200
Fax: 206-382-9612 (Seattle line)

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