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5 Stars
Overall experience was great. The team did a great job in handling the process as quick as the situation presented itself. The people were personable and were quick to answer any questions that I may have.
2016-08-15T09:30:36-08:00
Overall experience was great. The team did a great job in handling the process as quick as the situation presented itself. The people were personable and were quick to answer any questions that I may have.
We worked with Rhonda as our lender for our first home purchase. She was awesome to work with. She laid out a multitude of different loan options for us. Rhonda was very knowledgeable and able to quickly answer any questions. She was extremely responsive which I hugely appreciated. We primarily communicated through e-mail, but she was also always available to call or meet in person if needed. I know that I asked a lot of questions and was always requesting different loan scenarios. She would always answer my questions or provide new scenarios without hesitation. We ended up settling on a VA loan. I learned that not many realtors and sellers have much experience with VA loans and some people have a negative perception of them. Rhonda did a great job of working with both our realtor and the selling agent to educate them on VA loans and answer any of the questions that they had. I think that made huge difference in allowing the purchase to go very smoothly. Overall, Rhonda was great to work with, and I would definitely recommend her to anyone.
2016-04-21T12:58:34-08:00
We worked with Rhonda as our lender for our first home purchase. She was awesome to work with. She laid out a multitude of different loan options for us. Rhonda was very knowledgeable and able to quickly answer any questions. She was extremely responsive which I hugely appreciated. We primarily communicated through e-mail, but she was also always available to call or meet in person if needed. I know that I asked a lot of questions and was always requesting different loan scenarios. She would always answer my questions or provide new scenarios without hesitation. We ended up settling on a VA loan. I learned that not many realtors and sellers have much experience with VA loans and some people have a negative perception of them. Rhonda did a great job of working with both our realtor and the selling agent to educate them on VA loans and answer any of the questions that they had. I think that made huge difference in allowing the purchase to go very smoothly. Overall, Rhonda was great to work with, and I would definitely recommend her to anyone.
Tom and Thai were very attentive and helpful in my first home buying experience. They put me at ease throughout the whole process. The closing fees were five thousand dollars cheaper with Tom than with my bank.
2017-11-21T13:27:49-08:00
Tom and Thai were very attentive and helpful in my first home buying experience. They put me at ease throughout the whole process. The closing fees were five thousand dollars cheaper with Tom than with my bank.
Tom was really great to work with! Accessible, timely, accurate and kind. He earned my trust right away and it proved to be well placed. His office even sent a house warming gift...sugar cookies decorated as little houses and keys. Everything was perfect and I know if it hadn't been he would have fixed it right away!
2017-04-19T13:38:31-08:00
Tom was really great to work with! Accessible, timely, accurate and kind. He earned my trust right away and it proved to be well placed. His office even sent a house warming gift...sugar cookies decorated as little houses and keys. Everything was perfect and I know if it hadn't been he would have fixed it right away!
Jon was very professional, extremely helpful, and knowledgeable. He was able to answer any questions I had and then some. I would highly recommend him and the company to anyone looking to buy a house.
2017-07-31T09:58:37-08:00
Jon was very professional, extremely helpful, and knowledgeable. He was able to answer any questions I had and then some. I would highly recommend him and the company to anyone looking to buy a house.
Tom and Thai were very professional and very easy to understand just what we had to get for them in regarding documents.
2016-05-02T08:59:27-08:00
Tom and Thai were very professional and very easy to understand just what we had to get for them in regarding documents.
As I am a pretty detailed person when it comes to my finances and I want responses as quickly as possible so I can move forward to the next step, working with Michelle and her team was a dream. I worked the most with Nicol as far as getting all my documentation in for my mortgage and she had the patience of a SAINT when it came to answering my questions and dealing with my stress. There was transparency, respect, tears, laughs and finally...my house. I was absolutely thrilled to work with such a fantastic group of people. I will definitely use them again.
2016-12-05T11:30:26-08:00
As I am a pretty detailed person when it comes to my finances and I want responses as quickly as possible so I can move forward to the next step, working with Michelle and her team was a dream. I worked the most with Nicol as far as getting all my documentation in for my mortgage and she had the patience of a SAINT when it came to answering my questions and dealing with my stress. There was transparency, respect, tears, laughs and finally...my house. I was absolutely thrilled to work with such a fantastic group of people. I will definitely use them again.
The work everyone did at Mortgage Masters was amazing! They went above and beyond to help our transaction go smoothly! Working with Sean was better than we could have ever imagined. He answered every question we had and was always available for us. We appreciate all the extra time and work that went into our loan and feel very blessed to have worked with a wonderful group of people. We would highly recommend Sean and the Mortgage Master team to everyone!
2016-06-13T10:31:35-08:00
The work everyone did at Mortgage Masters was amazing! They went above and beyond to help our transaction go smoothly! Working with Sean was better than we could have ever imagined. He answered every question we had and was always available for us. We appreciate all the extra time and work that went into our loan and feel very blessed to have worked with a wonderful group of people. We would highly recommend Sean and the Mortgage Master team to everyone!
Thai was phenomenally helpful during my loan process. He was quick to answer questions and concerns of which I had many. He was able to offer guidance and support to me and my family during the stressful time of buying a new house.
2014-10-08T13:41:10-08:00
Thai was phenomenally helpful during my loan process. He was quick to answer questions and concerns of which I had many. He was able to offer guidance and support to me and my family during the stressful time of buying a new house.
Gloria worked extremely fast and efficient. She was great with communication and answered any questions I had. Gloria was a pleasure to work with!
2017-11-21T13:25:20-08:00
Gloria worked extremely fast and efficient. She was great with communication and answered any questions I had. Gloria was a pleasure to work with!
Being first time home buyers we had all sorts of anxiety and concern going into the overall process. Tom was very accommodating, professional, flexible and ultimately a pleasure to work with. At the end of the day, the home buying process felt very easy knowing that we had the right people looking out for our best interest and ensuring our trust in them in what they do.
2016-07-18T11:00:50-08:00
Being first time home buyers we had all sorts of anxiety and concern going into the overall process. Tom was very accommodating, professional, flexible and ultimately a pleasure to work with. At the end of the day, the home buying process felt very easy knowing that we had the right people looking out for our best interest and ensuring our trust in them in what they do.
I can't begin to express how great it was to work with Thai during the entire purchase process of my condo. The sale was somewhat of a roller coaster ride (as these things often are, I'm told--this was my first experience). Regardless of how trivial some of my questions seemed to even me, Thai was more than willing to explain the answers thoroughly. I honestly felt I could bring any concern that crossed my mind to his attention without being made to feel like I was being bothersome. Thai is knowledgeable, kind, easy-going and just plain nice to work with. I don't have any reservation in recommending his services to any who are in the market of purchasing/refinancing a new home. Great job!
2015-12-03T14:57:03-08:00
I can't begin to express how great it was to work with Thai during the entire purchase process of my condo. The sale was somewhat of a roller coaster ride (as these things often are, I'm told--this was my first experience). Regardless of how trivial some of my questions seemed to even me, Thai was more than willing to explain the answers thoroughly. I honestly felt I could bring any concern that crossed my mind to his attention without being made to feel like I was being bothersome. Thai is knowledgeable, kind, easy-going and just plain nice to work with. I don't have any reservation in recommending his services to any who are in the market of purchasing/refinancing a new home. Great job!
Easy and stress free experience

Tom is great! He worked hard to make sure our first home purchase was as easy and stress free as possible. He was always ready to answer any questions and fast to respond. He was a huge part of our successful purchase and we cant recommend him enough!
2019-05-09T12:10:56-08:00
Easy and stress free experience Tom is great! He worked hard to make sure our first home purchase was as easy and stress free as possible. He was always ready to answer any questions and fast to respond. He was a huge part of our successful purchase and we cant recommend him enough!
We were very pleased with the promptness, professionalism, knowledge and care Tom provided!
2017-05-08T14:31:42-08:00
We were very pleased with the promptness, professionalism, knowledge and care Tom provided!
Exceptional customer service

Tom was exceptional. Friendly, helpful, hardworking, informative. Any questions or concerns I had, Tom was available and willing to explain in detail. As a first time home buyer, it was great to have someone patient and understanding. Tom has a strong work ethic and wonderful personality. I would recommend him to anyone.
2018-08-09T10:58:14-08:00
Exceptional customer service Tom was exceptional. Friendly, helpful, hardworking, informative. Any questions or concerns I had, Tom was available and willing to explain in detail. As a first time home buyer, it was great to have someone patient and understanding. Tom has a strong work ethic and wonderful personality. I would recommend him to anyone.
We were very happy with the services we were provided by Mortgage Masters. Always really responsive to any of our inquiries and very helpful throughout the entire process.
2017-11-14T14:45:17-08:00
We were very happy with the services we were provided by Mortgage Masters. Always really responsive to any of our inquiries and very helpful throughout the entire process.
Looking back on the experience, I understand why it is said that "buying a first home is one of the most stressful things a person can do." Every question I had was answered to the point that "I" felt I understood the answer. The estimated monthly payment and estimated cash to close were accurate. I wouldn't change anything about the experience, unless a jackpot winning power ball ticket is included with my first monthly bill. Thank you.
2016-01-12T09:50:04-08:00
Looking back on the experience, I understand why it is said that "buying a first home is one of the most stressful things a person can do." Every question I had was answered to the point that "I" felt I understood the answer. The estimated monthly payment and estimated cash to close were accurate. I wouldn't change anything about the experience, unless a jackpot winning power ball ticket is included with my first monthly bill. Thank you.
Extremely happy with Tom and Mortgage Masters. We bought our initial house through them, and the refi process was just as great. Tom is awesome. He initially came in on a Saturday to have our first meeting, and took the time to lay things out nicely for my wife who was very cautious going into the process. The entire team is easy to reach, and the answers are clean and to the point, and very straight forward. I will continue to go to Mortgage Masters in the future.
2017-09-11T11:28:43-08:00
Extremely happy with Tom and Mortgage Masters. We bought our initial house through them, and the refi process was just as great. Tom is awesome. He initially came in on a Saturday to have our first meeting, and took the time to lay things out nicely for my wife who was very cautious going into the process. The entire team is easy to reach, and the answers are clean and to the point, and very straight forward. I will continue to go to Mortgage Masters in the future.
Tom is on top of it ! I came back to Tom and he was as good as I felt he was before. No lag things happen expediently like anyone would hope for.
2015-12-21T12:04:45-08:00
Tom is on top of it ! I came back to Tom and he was as good as I felt he was before. No lag things happen expediently like anyone would hope for.
We have used Mortgage Masters in the past. In each case John and his team provided us with excellent service and kept us informed during the entire process. We would not hesitated to use Mortgage Masters in the future. Very knowledgeable, professional and most importantly trust worthy.
2017-03-06T10:52:26-08:00
We have used Mortgage Masters in the past. In each case John and his team provided us with excellent service and kept us informed during the entire process. We would not hesitated to use Mortgage Masters in the future. Very knowledgeable, professional and most importantly trust worthy.