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5 Stars
Tom was very pleasant and helpful. He returned calls promptly and answered all our questions never making us feel like we were an inconvenience or that our questions were silly. He truly gave an impression that he cared about our situation and was looking out for our best interest. I would highly recommend him.
2016-09-06T11:33:38-08:00
Tom was very pleasant and helpful. He returned calls promptly and answered all our questions never making us feel like we were an inconvenience or that our questions were silly. He truly gave an impression that he cared about our situation and was looking out for our best interest. I would highly recommend him.
Straight forward answers to all questions, no stress transaction.
2019-01-15T12:15:56-08:00
Straight forward answers to all questions, no stress transaction.
I'm very impressed by the level of expertise, and confidence inspiring service I received from Tom, and everyone else I dealt with at Mortgage Master. I have had quite a few mortgages and I have never felt better about it.
2016-09-19T10:52:51-08:00
I'm very impressed by the level of expertise, and confidence inspiring service I received from Tom, and everyone else I dealt with at Mortgage Master. I have had quite a few mortgages and I have never felt better about it.
We couldn't have asked for any better. Every process was explained to us and Tom even e-mailed videos explaining each new step of the loan process we are entering and what was going to happen next. Tom worked hard to make the process move QUICKLY with no stress. I feel spoiled because everyone else I have talked with tells me how long their process takes and how frustrated they get. My husband and I never felt that way. We have used Tom in the past, we have always recommended our friends to Tom (who tell us they are pleased with his work) and we will use Tom if ever needed again in the future. I don't think I would go anywhere else!
2017-04-25T11:17:55-08:00
We couldn't have asked for any better. Every process was explained to us and Tom even e-mailed videos explaining each new step of the loan process we are entering and what was going to happen next. Tom worked hard to make the process move QUICKLY with no stress. I feel spoiled because everyone else I have talked with tells me how long their process takes and how frustrated they get. My husband and I never felt that way. We have used Tom in the past, we have always recommended our friends to Tom (who tell us they are pleased with his work) and we will use Tom if ever needed again in the future. I don't think I would go anywhere else!
Julie answered all if my questions in a timely manner, found and secured my loan with a great rate.
2019-01-15T12:16:27-08:00
Julie answered all if my questions in a timely manner, found and secured my loan with a great rate.
We had a great experience with Tom. He made the process extremely simple for us. When we had any questions about anything we could call, email or text and we would get a response right away. We will use Mortgage Masters for any future home purchases and recommend them to our family and friends. Some people just do there jobs to get paid. Tom did his to make sure we had a great experience and made it a fun process for us.
2016-04-25T09:09:00-08:00
We had a great experience with Tom. He made the process extremely simple for us. When we had any questions about anything we could call, email or text and we would get a response right away. We will use Mortgage Masters for any future home purchases and recommend them to our family and friends. Some people just do there jobs to get paid. Tom did his to make sure we had a great experience and made it a fun process for us.
While attaining our mortgage, we experienced the usual worries and hurdles that a typical couple might encounter. Throughout the process, our relationship with Lauren Sands was critical in our resilience. She saw us as people, was able to offer support at each step by explaining things and helping us overcome setbacks, and was patient with both us and our real estate agent. The others that worked on underwriting, appraisal, and documents were careful and we felt they had our best interest in mind. It has been almost thirty years since we had purchased a house, and we had only bought a home in the city. The special circumstances that come up when buying in the San Juan Islands, and the way that getting a loan has changed over the last few decades, felt a bit daunting to me. I always felt respected by the folks at Mortgage Master and Lauren's humor went a long way when I was tired of being a strong, responsible buyer.
2016-09-06T11:38:57-08:00
While attaining our mortgage, we experienced the usual worries and hurdles that a typical couple might encounter. Throughout the process, our relationship with Lauren Sands was critical in our resilience. She saw us as people, was able to offer support at each step by explaining things and helping us overcome setbacks, and was patient with both us and our real estate agent. The others that worked on underwriting, appraisal, and documents were careful and we felt they had our best interest in mind. It has been almost thirty years since we had purchased a house, and we had only bought a home in the city. The special circumstances that come up when buying in the San Juan Islands, and the way that getting a loan has changed over the last few decades, felt a bit daunting to me. I always felt respected by the folks at Mortgage Master and Lauren's humor went a long way when I was tired of being a strong, responsible buyer.
I'm a first time homebuyer so I had a lot of questions and concerns. Gloria always made me feel comfortable to talk to her and explained everything that I asked.I will definitely come to her for any mortgage needs I have in the future.
2017-07-31T09:57:52-08:00
I'm a first time homebuyer so I had a lot of questions and concerns. Gloria always made me feel comfortable to talk to her and explained everything that I asked.I will definitely come to her for any mortgage needs I have in the future.
Sean and his team were amazing. Prompt and often communication. Knowledgeable and personal answers to all our questions. I really felt that he had our best interests in mind during the whole process.
2017-04-24T10:06:06-08:00
Sean and his team were amazing. Prompt and often communication. Knowledgeable and personal answers to all our questions. I really felt that he had our best interests in mind during the whole process.
Sean answered all my questions quickly and thoroughly. We enjoyed working with him and his team.
2016-07-07T16:31:42-08:00
Sean answered all my questions quickly and thoroughly. We enjoyed working with him and his team.
Very nice people. They made buying my first home, quick and very easy.
2016-02-22T18:30:53-08:00
Very nice people. They made buying my first home, quick and very easy.
We've purchased houses and refinanced many times and this has to have been the easiest process yet- even with all the government red tape requirements. Marilyn is a true professional and her employees follow suit. I would recommend Mortgage Master to any and all of my family and friends.
2015-12-10T09:35:11-08:00
We've purchased houses and refinanced many times and this has to have been the easiest process yet- even with all the government red tape requirements. Marilyn is a true professional and her employees follow suit. I would recommend Mortgage Master to any and all of my family and friends.
We HIGHLY recommend Ryan and the team. This group is the epitome of excellence and customer service. We could not have been more taken care of throughout the whole process. Professional, helpful and kind - what a tremendous team!!!!! We look forward to working with you guys again!
2015-12-14T13:44:40-08:00
We HIGHLY recommend Ryan and the team. This group is the epitome of excellence and customer service. We could not have been more taken care of throughout the whole process. Professional, helpful and kind - what a tremendous team!!!!! We look forward to working with you guys again!
This was an amazing company to work with. I HIGHLY recommend them. They worked hand in hand with my realtors, and made this stressful process much easier than I've seen with others. The whole team worked great together and with me. I am a single, working mother, and have a VERY tough schedule to work around, and they helped me in EVERY WAY possible to keep my priorities in order and manageable. Then to top it off, they offered to cater my house warming party... for free!!! I can not say "Thank you" enough to the whole M.M. team!!!
2015-05-18T08:46:21-08:00
This was an amazing company to work with. I HIGHLY recommend them. They worked hand in hand with my realtors, and made this stressful process much easier than I've seen with others. The whole team worked great together and with me. I am a single, working mother, and have a VERY tough schedule to work around, and they helped me in EVERY WAY possible to keep my priorities in order and manageable. Then to top it off, they offered to cater my house warming party... for free!!! I can not say "Thank you" enough to the whole M.M. team!!!
Excellent services, fast, great communication, best refinance experience ever.
2016-04-04T08:58:30-08:00
Excellent services, fast, great communication, best refinance experience ever.
Matt was very helpful and kept up on the status of our loan throughout the process. He worked with us on the possession date to ensure we got our keys in time to move in that day.
2018-07-26T15:47:46-08:00
Matt was very helpful and kept up on the status of our loan throughout the process. He worked with us on the possession date to ensure we got our keys in time to move in that day.
Rhonda and Janette at Mortgage Masters were amazing to work with on our recent refinance! They were extremely friendly, fast, responsive, and knowledgeable. I found them through Yelp and Google reviews, and I can't be happier about it. They went above and beyond in every way by responding to every question in a clear and surprisingly quick way, and by sending personalized videos throughout the process, which was really helpful. Their office was easily located in the Kent valley between Tukwila and Kent and I was able to stop by during my lunch break at work to sign initial papers, but after that everything was online and the title company came to our house after work to sign the final paperwork. I felt well taken care of, and we closed almost a week earlier than what was initially estimated. I definitely recommend using their service!
2018-04-12T08:53:41-08:00
Rhonda and Janette at Mortgage Masters were amazing to work with on our recent refinance! They were extremely friendly, fast, responsive, and knowledgeable. I found them through Yelp and Google reviews, and I can't be happier about it. They went above and beyond in every way by responding to every question in a clear and surprisingly quick way, and by sending personalized videos throughout the process, which was really helpful. Their office was easily located in the Kent valley between Tukwila and Kent and I was able to stop by during my lunch break at work to sign initial papers, but after that everything was online and the title company came to our house after work to sign the final paperwork. I felt well taken care of, and we closed almost a week earlier than what was initially estimated. I definitely recommend using their service!
Always great service, always great people that get things done with the least amount of hassle!
2013-10-03T21:38:59-08:00
Always great service, always great people that get things done with the least amount of hassle!
The level of professionalism and service from Tom and Mortgage Masters was outstanding. He was very prompt in responding to emails and phone calls and went out of his way after hours on many occasions to expedite the process. My wife and I are very satisfied with Tom and Mortgage Masters. They are fair and honest and go above and beyond to satisfy their clients.
2016-04-04T08:45:48-08:00
The level of professionalism and service from Tom and Mortgage Masters was outstanding. He was very prompt in responding to emails and phone calls and went out of his way after hours on many occasions to expedite the process. My wife and I are very satisfied with Tom and Mortgage Masters. They are fair and honest and go above and beyond to satisfy their clients.

Best Lender Ever!

Thomas and his team were amazing! They were professional, educational and got everything done super quick. They were a fun group to work with. We ended up closing a week early. :)
2017-10-12T11:44:37-08:00
Best Lender Ever! Thomas and his team were amazing! They were professional, educational and got everything done super quick. They were a fun group to work with. We ended up closing a week early. :)