I feel like we were a deviation from the standard customer. Michaela was given, hopefully, a once in a lifetime set of circumstances that proved to be labor intensive and tactically challenging every step of the way. And in our darkest hour she lit a torch and illuminated a path to the finish line. I was determined to push through the problems and she never let me feel like it was hopeless. So, it never hurts to have a master of the craft in your corner.
Michaela was very polite and helpful.
This the second time I have worked with Kiel Mortgage and I have had the same great experience both times. Michaela’s expertise and willingness to partner with us created a stress free experience that exceeded our expectations.
Wish I could give more than five stars!
Working with Gina Layton was a great experience! She guided me from start to finish and literally saved my loan. Gina went that extra mile needed at every turn and educated me along the way. Lender for life!
Great service, best rates
Mike Boyle was a pleasure to work with. He made the whole process completely painless. Came to my house instead of going to his office. Vary convenient. The notary even came to my house for all the paperwork signing. If that’s not the normal procedure (which I think it is) they should think about making it one. Thanks Mike, excellent job!
This is the second home purchase I have done with Tom. I can not say enough good things about the service Tom provides. He thoroughly reviews all of the financing options available. The whole process is very upfront with no surprises at closing. The most important thing to know about Tom is his incredible honesty. I approached him about possibly refinancing a previous home I owned a couple of years ago. After reviewing my situation, he determined that refinancing was not in my best interest at the time. Tom’s first goal is to make sure any “deal” he does with you is truly in your best interest. I am looking forward to working with him on any future transactions I may have.
From start to finish, my Michaela was professional, responsive and super helpful. This is my second home refinance through Kiel and I’m glad I did. When I started this process I reached out to three companies, including Kiel. Rates were moving up and down a bit during the first two months. While the other two companies dropped their level of interest, Michaela monitored rates for me and provided weekly updates. The level of service wasn’t even close with the other two companies. Great work and thanks for keeping your eye on your customer’s needs.
Fastest Close Ever!!
I was introduced to Tom Boltz through a coworker who has been friends with Tom for several years. Although I suspected that Tom would be a decent guy (because my coworker would not have led me astray), Tom exceeded my expectations from day one. He was knowledgeable, responsive, highly professional, transparent and courteous (all of the things one would look for in someone handling an important transaction such as a refinance). He encouraged me to shop around and even advised me on what to look out for with other lenders, and that was ultimately how he gained my trust. Quite frankly, the most impressive thing about my experience with Tom was the speed at which we were able to close. I chatted with him about rates one day, blinked and then we closed (well in advance of the already favorable timeline he had promised). Wish I were ready to execute another transaction just so I could work with him again 🙂. Trust me – Tom will take care of you so I’d highly recommend you work with him if you have the opportunity!
Thomas was so easy to work with and very quick to respond. He was always readily available and kept us updated through your the process. We needed a fast close and he got it done!
Lauren is amazing!
Lauren Sands has worked quickly and efficiently to help us buy our first home two years ago, and again helped now to refinance the house and help us pay off our car loan through this refinancing, which ended up saving us $400 a month! She is professional, has a great attitude and holds your hand if you need it throughout the whole process!