As a first time buyer, dealing with the roller coaster ride of purchasing a home was, at times, very daunting. However, going through the actual loan process was the only part I felt went smoothly! Any time I had a question or concern, I always felt free to call Tom (or his associate, Thai), regardless of how trivial it seemed. Tom and Thai were very understanding and empathetic to my needs, which, in turn, always made them feel accessible and approachable. I also appreciated Tom's video tools and email updates throughout the process.