Always quick to respond. Very nice. Definitely recommending.
Easy and Attention to Detail
I was lucky to be recommended to Tom and his team by my realtor. His team is efficient and they run like a well oiled machine but yet are personable and friendly as you work through the process. I had some situations that weren’t unique but not as common and they supported me through those and gave me a great explanations of all my options.
Tim M. -Zillow
Focused customer care
Thomas provided that professional and personalized loan completion that made a potentially stressful event comfortable. He listens very well, problem solved effectively and delivered on all promises. Top notch team.
Troy K. -Zillow
Tom was amazing.
We had issues getting pre approved with someone else but we went to see Tom and before we left his office that day we were pre approved. Then the process was very painless and easy.
Julie answered all if my questions in a timely manner, found and secured my loan with a great rate.
Straight forward answers to all questions, no stress transaction.
Teresa was a great help and everything and she is so sweet and she’s real knowledgeable about her job she got all of the information she needed to close the deal way to go Teresa. Nicole was very helpful processing the loan pretty quick and all that other staff that help I didn’t meet thank you very much y’all.
The process for sending information was very clear and easy. It might seem impersonal, but it was very convenient for me to not have to come into the office or drop anything off in person.
Everything was a easy and quick process and Tom kept us up to date with everything going on. Didn’t feel any stress and extremely happy with where we went to buy our first home.Things were perfect!
Working with Marilyn at Mortgage Masters was like working with an old family friend. She answered questions on time and explained every step to me. She introduced me to a program that helped me finance the down payment of my new home. I couldn’t be happier!