Helpful and know what he is doing. He is a very nice person and respect other people when he talk on the phone. He willing to help with what he can and when he can. When he doing paper work he check over and over to make sure all the paper work is good. He go over the paper work with detail and explanation to customer over and over. He make sure the customer understand every single paper work that he sent to customer to sign for. He make sure the customer get better interest rate that bank can offer. i have been working with couple real estate professional before. All other real estate professional before were tried to do the loan as fast as they can and moved on with the next customer, they didn't care what is the best for their customer. Unlike Thai, he took his time and find the best way to fit his customer need and want. Thai Le had done the job more than what i expected from him and i very happy with that. Thank you again Zillow and Thai Le for helping me refinance my house with the best interested rate.